Refund policy

Return and Refund Policy

All Sales Final Raw Reset Bars (by Raw Maraby - Mira Herbals Hair & Skin Inc.) is committed to providing high-quality handmade products. Due to the handcrafted nature of our cold-press soap bars and our strict hygiene, health, and safety standards, we do not accept returns or exchanges.

To ensure the safety and peace of mind of all our customers, we cannot restock or resell items once they have left our facility. Because we cannot verify if a product has been opened, handled, or used, all sales are final. We will not issue refunds or accept returns under any circumstances for any of our items, including:

  • Standard Soap Bars
  • Soap/Active Bar of the Month (exclusive, limited-edition items)
  • Sale or discounted items
  • Gift cards
  • Any other health and personal care items

Damaged, Defective, or Incorrect Items

While we do not accept returns or exchanges, your satisfaction is very important to us. If you receive an item that is defective, damaged during transit, or incorrect, please follow these steps so we can make it right:

  1. Email us at info@resetbars.com within 7 days of receiving your delivery.
  2. Include your order number and clear photos of the damaged, defective, or incorrect item(s) and the packaging.
  3. Our team will review your claim and, if approved, we will issue a replacement or store credit.

Refunds (For Approved Exceptions Only)

In the rare event that a refund is explicitly approved by our support team (e.g., for missing items or severe damage where a replacement cannot be sent), your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or Missing Refunds (If Applicable) If you were approved for a special-case refund and haven’t received it yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often a processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@resetbars.com.

Gifts

Because we do not accept returns or exchanges, we cannot issue gift certificates or refunds for unwanted gifts. If a gifted order arrives defective or damaged, please have the original purchaser contact us at info@resetbars.com with the order details so we can assist with a replacement.